“制(zhi)修(xiu)訂(ding)(ding)207項服務業(ye)地方標(biao)準(zhun)(zhun)(zhun)，并(bing)以試點建設推進標(biao)準(zhun)(zhun)(zhun)的(de)貫徹實施(shi)，河(he)北全(quan)省共創建國(guo)家(jia)級(ji)服務業(ye)標(biao)準(zhun)(zhun)(zhun)化(hua)試點單(dan)位和省級(ji)標(biao)準(zhun)(zhun)(zhun)化(hua)試點單(dan)位252家(jia)，取得了明顯(xian)效果。”“十二五”期(qi)間，河(he)北省著眼提高全(quan)省服務業(ye)的(de)服務水平和競爭(zheng)力，不斷加強標(biao)準(zhun)(zhun)(zhun)的(de)制(zhi)修(xiu)訂(ding)(ding)工作，滿足現代(dai)服務業(ye)發展需要的(de)標(biao)準(zhun)(zhun)(zhun)體系正逐步形(xing)成。

　　適應時代(dai)發展的(de)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)標(biao)(biao)(biao)準是(shi)規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)發展，提升服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)能力和質量水平(ping)，打造服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)行業(ye)品牌的(de)重(zhong)要(yao)抓手。據河北(bei)省質監局有關負責人介紹(shao)，河北(bei)省制(zhi)(zhi)(zhi)(zhi)修訂(ding)的(de)207項(xiang)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)標(biao)(biao)(biao)準主要(yao)體現(xian)(xian)在4個方面：一是(shi)圍繞公共(gong)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)亟須規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)的(de)領域，制(zhi)(zhi)(zhi)(zhi)修訂(ding)《市縣鄉(xiang)村四(si)級政(zheng)務(wu)(wu)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)體系建設(she)規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》《12345市長熱線服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》等(deng)48項(xiang)公共(gong)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)標(biao)(biao)(biao)準;二是(shi)重(zhong)點圍繞現(xian)(xian)代(dai)物流、商貿服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)、科技服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)等(deng)生(sheng)(sheng)產(chan)性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)，制(zhi)(zhi)(zhi)(zhi)修訂(ding)《軟件開發項(xiang)目造價評估規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》《連鎖藥(yao)店藥(yao)品配(pei)送服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》等(deng)56項(xiang)生(sheng)(sheng)產(chan)性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)標(biao)(biao)(biao)準;三(san)是(shi)圍繞社區服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)、養(yang)老(lao)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)、旅游(you)等(deng)生(sheng)(sheng)活服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)為重(zhong)點，制(zhi)(zhi)(zhi)(zhi)修訂(ding)《老(lao)年人生(sheng)(sheng)活能力評估規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》《公園無障礙設(she)施(shi)設(she)置(zhi)規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》等(deng)67項(xiang)生(sheng)(sheng)活性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)標(biao)(biao)(biao)準。四(si)是(shi)為加強生(sheng)(sheng)產(chan)安(an)全、生(sheng)(sheng)態保護等(deng)，制(zhi)(zhi)(zhi)(zhi)修訂(ding)《學校安(an)全管理規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》《特種設(she)備使(shi)用(yong)安(an)全管理規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)》等(deng)36項(xiang)安(an)全生(sheng)(sheng)產(chan)類標(biao)(biao)(biao)準。這些標(biao)(biao)(biao)準的(de)發布和實(shi)施(shi)，對于加強服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)業(ye)市場規(gui)(gui)(gui)范(fan)(fan)(fan)(fan)化(hua)管理，提高(gao)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)行業(ye)整體水平(ping)發揮了重(zhong)要(yao)作用(yong)。

　　為推動服(fu)(fu)務業標(biao)(biao)準(zhun)貫徹實施，形成(cheng)行(xing)業競(jing)爭力，河(he)北(bei)省(sheng)質監局(ju)大力開展服(fu)(fu)務業標(biao)(biao)準(zhun)化試點(dian)工作(zuo)。截至目(mu)前，全省(sheng)共創建國家級(ji)服(fu)(fu)務業標(biao)(biao)準(zhun)化試點(dian)單位和省(sheng)級(ji)標(biao)(biao)準(zhun)化試點(dian)單位252家，其(qi)中，國家級(ji)試點(dian)15家，省(sheng)級(ji)試點(dian)237家。

　　保(bao)(bao)定市(shi)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)中(zhong)(zhong)(zhong)心(xin)自2011年(nian)被(bei)確(que)定為全(quan)(quan)省(sheng)(sheng)“服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)標(biao)(biao)(biao)準化示范(fan)(fan)單位”后，保(bao)(bao)定市(shi)委辦(ban)公廳(ting)印發(fa)了《保(bao)(bao)定市(shi)推進(jin)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)中(zhong)(zhong)(zhong)心(xin)標(biao)(biao)(biao)準化建設(she)(she)實施(shi)方案(an)》，按照“管理規(gui)(gui)范(fan)(fan)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)質(zhi)量良好、顧客(ke)滿意(yi)度高”的(de)要求，緊緊圍(wei)繞“服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)質(zhi)量目(mu)標(biao)(biao)(biao)化、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)方法(fa)(fa)規(gui)(gui)范(fan)(fan)化、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)流(liu)程(cheng)程(cheng)序(xu)化、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)質(zhi)量數量化”目(mu)標(biao)(biao)(biao)，來規(gui)(gui)范(fan)(fan)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)行為，建立了以服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)通用基礎分(fen)體(ti)系、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)保(bao)(bao)障(zhang)標(biao)(biao)(biao)準分(fen)體(ti)系、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)提供標(biao)(biao)(biao)準分(fen)體(ti)系和(he)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)崗位工(gong)作(zuo)標(biao)(biao)(biao)準分(fen)體(ti)系為主要內容的(de)標(biao)(biao)(biao)準體(ti)系，包(bao)含25個子體(ti)系、573項(xiang)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)標(biao)(biao)(biao)準。起草了《行政(審(shen)批)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)規(gui)(gui)范(fan)(fan)》標(biao)(biao)(biao)準(DB13/T 1473-2011)和(he)《為民服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)全(quan)(quan)程(cheng)代辦(ban)工(gong)作(zuo)規(gui)(gui)范(fan)(fan)》標(biao)(biao)(biao)準(DB13/T 2107-2014)兩項(xiang)河(he)北省(sheng)(sheng)地(di)方標(biao)(biao)(biao)準，分(fen)別填補(bu)了河(he)北省(sheng)(sheng)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)和(he)基層(ceng)為民代辦(ban)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)領域(yu)的(de)空白，成為河(he)北省(sheng)(sheng)各地(di)市(shi)政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)和(he)為民代辦(ban)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)遵循的(de)典范(fan)(fan)。2012年(nian)年(nian)底，該中(zhong)(zhong)(zhong)心(xin)被(bei)國(guo)家標(biao)(biao)(biao)準委確(que)定為國(guo)家級(ji)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)標(biao)(biao)(biao)準化試(shi)點(dian)建設(she)(she)單位;今(jin)年(nian)5月(yue)28日，順利(li)通過了國(guo)家標(biao)(biao)(biao)準委組織(zhi)的(de)中(zhong)(zhong)(zhong)期評估驗收。他們的(de)做法(fa)(fa)在(zai)全(quan)(quan)國(guo)政務(wu)(wu)(wu)(wu)公開政務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)工(gong)作(zuo)現場會進(jin)行了現場交流(liu)發(fa)言，“河(he)北省(sheng)(sheng)推進(jin)三級(ji)平(ping)臺，深化兩個代辦(ban)工(gong)作(zuo)現場會”在(zai)保(bao)(bao)定市(shi)召(zhao)開推廣其經驗做法(fa)(fa)，中(zhong)(zhong)(zhong)央電視(shi)臺《焦點(dian)訪談》、《新(xin)聞聯(lian)播》欄目(mu)對(dui)此進(jin)行了報道(dao)。

　　此(ci)外(wai)，張(zhang)家口市(shi)殯葬管理處服(fu)(fu)(fu)(fu)務(wu)業標(biao)準(zhun)化(hua)(hua)試(shi)點建設(she)得(de)到國家民政部的(de)高度評價。承德避暑山(shan)莊、邯鄲(dan)市(shi)政務(wu)服(fu)(fu)(fu)(fu)務(wu)中心(xin)、涉縣一(yi)二九師陳(chen)列館、、金山(shan)嶺長城、南戴(dai)河國際娛樂(le)中心(xin)等單位(wei)(wei)，按照(zhao)GB/T24421系列國家標(biao)準(zhun)的(de)要(yao)求(qiu)，建立了服(fu)(fu)(fu)(fu)務(wu)通用基礎標(biao)準(zhun)體(ti)系、服(fu)(fu)(fu)(fu)務(wu)保障標(biao)準(zhun)體(ti)系和(he)(he)服(fu)(fu)(fu)(fu)務(wu)提(ti)(ti)供標(biao)準(zhun)體(ti)系，收集國家、行業和(he)(he)地方相關標(biao)準(zhun)以及制(zhi)(zhi)定企業標(biao)準(zhun)達5000多項。試(shi)點單位(wei)(wei)做到了一(yi)切工作(zuo)有程序、一(yi)切程序有控制(zhi)(zhi)、一(yi)切控制(zhi)(zhi)有標(biao)準(zhun)、一(yi)切標(biao)準(zhun)有監督，達到了覆蓋(gai)無(wu)縫隙，過(guo)程無(wu)障礙，使(shi)企業的(de)規范(fan)化(hua)(hua)和(he)(he)制(zhi)(zhi)度化(hua)(hua)水(shui)平有了很大提(ti)(ti)高，試(shi)點單位(wei)(wei)不僅增(zeng)加了企業的(de)知名度和(he)(he)美譽度，還(huan)取(qu)得(de)了良好的(de)經(jing)濟效益和(he)(he)社會效益，有力地提(ti)(ti)高了該省服(fu)(fu)(fu)(fu)務(wu)業整體(ti)水(shui)平和(he)(he)市(shi)場競爭力，培(pei)育(yu)了服(fu)(fu)(fu)(fu)務(wu)品牌，帶動了行業健康發展。

　　據了(le)解，為做好(hao)試(shi)(shi)點(dian)(dian)工作，河北省質監局一(yi)方(fang)面(mian)以督導(dao)促(cu)建設(she)。按照“年有計劃，季有進(jin)度，月(yue)有調度”試(shi)(shi)點(dian)(dian)工作思路，利用會議培訓、到(dao)試(shi)(shi)點(dian)(dian)單(dan)位(wei)指導(dao)和(he)專家釋疑、指導(dao)相(xiang)結合(he)等(deng)方(fang)式，加(jia)強了(le)對15個國(guo)家級服(fu)(fu)務(wu)(wu)業(ye)標(biao)(biao)(biao)準化試(shi)(shi)點(dian)(dian)和(he)237個省級試(shi)(shi)點(dian)(dian)單(dan)位(wei)的(de)督導(dao)，保證了(le)試(shi)(shi)點(dian)(dian)項目建設(she)有序推(tui)進(jin)。另(ling)一(yi)方(fang)面(mian)以評(ping)估促(cu)落實(shi)。服(fu)(fu)務(wu)(wu)業(ye)標(biao)(biao)(biao)準化試(shi)(shi)點(dian)(dian)的(de)評(ping)估，通過成立專家組、聽(ting)取(qu)匯報(bao)、查(cha)閱資料、現場察看、評(ping)估打分、形成評(ping)估結論等(deng)方(fang)法(fa)，幫助試(shi)(shi)點(dian)(dian)單(dan)位(wei)分析試(shi)(shi)點(dian)(dian)建設(she)取(qu)得的(de)成績(ji)和(he)存在的(de)不足，在持續改進(jin)中強化了(le)試(shi)(shi)點(dian)(dian)單(dan)位(wei)制(zhi)定(ding)標(biao)(biao)(biao)準和(he)實(shi)施標(biao)(biao)(biao)準的(de)需求，提升了(le)服(fu)(fu)務(wu)(wu)機(ji)構的(de)服(fu)(fu)務(wu)(wu)質量、服(fu)(fu)務(wu)(wu)效(xiao)率和(he)社會效(xiao)益(yi)，促(cu)進(jin)了(le)試(shi)(shi)點(dian)(dian)單(dan)位(wei)搜集、制(zhi)定(ding)完善服(fu)(fu)務(wu)(wu)通用基礎標(biao)(biao)(biao)準、服(fu)(fu)務(wu)(wu)保障標(biao)(biao)(biao)準和(he)服(fu)(fu)務(wu)(wu)提供(gong)標(biao)(biao)(biao)準三大標(biao)(biao)(biao)準體系，并通過實(shi)施運行和(he)持續改進(jin)，促(cu)進(jin)了(le)服(fu)(fu)務(wu)(wu)業(ye)相(xiang)關標(biao)(biao)(biao)準的(de)貫徹實(shi)施。